
Many businesses suffer from an inability to properly define their business, and law firms are no different. What types of cases allow you to be the most profitable? Many law firms simply try to take whatever case comes their way in their chosen practice areas. While some firms are successful in handling a high volume of cases, even high volume firms must define what cases are the best and allow them to be as profitable as possible.
When looking at your firm’s cases, which ones keep the lights on and which ones make a good year a great year? Most businesses experience a phenomenon called the Pareto principle. The Pareto principle originally stated that 80% of the land in Italy was owned by 20% of the population. In business, a common maxim is that 80% of your sales come from 20% of your clients. Thus, logic would dictate that your firm should try and acquire more of those large cases that make your firm’s year. But are big cases really the only thing your firm should focus on? After all, everyone wants big cases. The answer is probably a combination of cases is most profitable.
A better question for your firm to ask is what case is really your firm’s core competency? For some firms, it may be products liability or complex litigation for personal injury cases. For other firms, a core competency could be handling simple personal injury claims quickly. Whatever your firm is good at should be the type of case your firm should focus on acquiring more of. The big cases will come if you develop a good enough reputation for handling a specific type of case. It is very rare that your firm will get a crack at a large products case without first proving yourself on a smaller case. The same thinking applies to personal injury or medical malpractice as well. Some may rubbish this line of thinking by saying that luck matters more than experience in acquiring large cases. We don’t think simply chalking business up to luck is accurate. Rather, firms must make their own luck in order to be successful.
A teacher of mine in high school used to repeat his mantra of luck occurring when preparation meets opportunity. In terms of business development, businesses have to make their own luck by being prepared for opportunities whenever they might arise. Law firms should also try and make their own luck in terms of generating large cases by being prepared for when opportunities come knocking at your door. In order to be best prepared for these large case opportunities, your firm needs to know what its bread and butter case is and try to be the best it can be in that particular practice area. Through experience and developing a strong track record in trying certain cases, your firm will be able to capitalize on opportunities and see more of the types of cases that keep your law firm afloat. Many of these high value cases will come from referral sources as we have stated before, so it is in your firm’s best interest to handle every case with the same attitude and dedication no matter its value. You never know when a small case can turn in to a business development source. To learn more about generating high value cases, contact Network Affiliates today.
Google+ is a social media site built by Google. It is an effort to stay competitive with the likes of Facebook. Google's stated mission is to organize the world's information and make it quickly available to everyone. Google+ boasts a user base of over 90 million. The site is adding approximately 600,000 new users every day. And if this trend continues, Google+ could total 400 million members by the end of 2012. There are several ways businesses can potentially benefit from a Google+ presence.
Google+ has made it possible for companies to claim a profile within their platform, similar to a Facebook business page. Those that follow the company’s business profile will get updates and media posted by the company. They will be able to engage directly with the brand, similar to other social media sites.
Google is in the business of aggregating information. Google+ profiles are already starting to show up for certain search terms, particularly in personalized searches (results one sees when you’re signed into a Google account). And Google+ results will likely become more prevalent in the months and years ahead. As the popularity and usage of Google+ grows, we might even witness a Google+ business profile being served up for search terms even before your Facebook fan page.
This gives attorneys an opportunity to create a single profile page based upon various areas of practice. You can establish distinct profiles for Actos, PI and SSD all within one single location. Google+ influences search results to a limited extent currently, but that influence will become more prevalent as more and more people allow Google to serve up "personalized results". So there is no reason for you not to claim these spaces.
I’ve seen attorneys scratch their head trying to figure out why they haven’t received the public praises they deserve for their superb quality work. The truth is, most people are more likely to share their opinion after a negative experience rather than a positive experience. This is primarily due to the fact that they expect exceptional treatment, which is why you need to provide them the tools and reasoning for advocating for your firm.
Let your clients know you truly care about them and the outcome of their case and that you would like to serve others in the manner you have served them. Express to them that they can help other people in similar situations by being a firm advocate. Let them know that their reviews are part of a greater good, not just an opportunity for the firm to profit. That feeling of community and being part of something bigger can be extremely effective.
Whether it is by email, flash drive video chat or in a leave behind packet, give them complete instructions on how and where you would like them to post a positive review and/or provide a recommendation. Give them links to your Google Places and Yelp page. Explain how to set up a profile on these sites. The easier you make it for them, the more likely they are to participate.
When are your clients most likely to provide a valuable recommendation? Most likely it’s when you hand over their check. This is when you should give them a reason to help you and instruct them specifically on how to do so. It is all about opportune timing.
Most big firms ignore this opportunity because they don’t see the value or simply are afraid to ask. These actions result in referral business, which typically represents your most valuable cases. If you need help building referral business, contact Network Affiliates today.
FOLLOW US ON