
It seems that there are still many misconceptions on how a website should perform for a law firm. Many law firms now expect their website to eventually replace their ads on TV in terms of lead generation. There are numerous problems with this expectation. The future of the web is on social media. Eventually, these may end up replacing your current websites. The other problem with this expectation is that many law firms are expecting the web to generate the sort of business their TV campaigns did in the 1980’s. Here’s a news flash: the old days of just placing ads on TV and waiting for the cases to role in are dead.
What are analytics? Analytics are the statistics of your website. The most popular tool used to measure the statistics of websites is Google Analytics. Google Analytics uses a little piece of code placed on every page of your website to track each visitor that comes to your site. Google then culls this information together in real time and provides various charts and graphs that show how users use your site and how your site is performing. It provides information such as how many visitors came to your site from various countries, the most popular pages on your website and how visitors found your website. This is really skimming the surface of Google Analytics’s capabilities. Learn more by going to the official Google Analytics page. If your website does not have Google Analytics installed, have your IT person install if for you and begin tracking.
The goals of your firm will determine what success ultimately looks like. The bigger issue I have found with most law firms is that they don’t even understand how well their website performs. Most law firms are completely in the dark in terms of how many visitors come to their website on a monthly basis, how they rank in search engines for key search terms and how many leads their website has actually generated. Without knowing this information, how can your law firm make an informed decision on how to improve their presence online? Furthermore, without a baseline, how can your law firm set reasonable goals for their website?
It's a hackneyed expression, but very true. If any of this blog post is new to your firm, I would highly recommend setting up analytics ASAP. It’s impossible to make intelligent decisions online without having the numbers to back up your decisions. Knowing how your website performs and establishing realistic goals and expectations is the first step to growth. Acting on this new found information and truly embarking on an intelligent SEO, social media or PPC campaign is the way to experience success online. To learn more about how to leverage the power of the Internet for your law firm, contact Network Affiliates today.
There is no one size fits all approach to advertising on TV. There are many factors that go into creating a strategic advertising plan for each law firm in each market. Things like demographics, budget, competition, product, etc., all help determine how an effective campaign is built for a law firm. With that being said, there are still two common schools of thought when it comes to planning a media campaign: the targeted approach vs. the shotgun approach.
The targeted approach is better for advertisers that are looking for a very specific type of case or have a limited budget and thus want to focus on attracting a certain type of case. Target shooting requires the firm to specifically identify what type of case they would like to attract and then creative is produced to attract the type of case the law firm desires. Once the creative is produced, the media buy is centered on that particular creative and specific programs and/or networks are selected that have high viewership with the client the law firm is looking to attract. For example, motorcycle campaigns are very targeted campaigns that focus on trying to bring in cases involving motorcycle accidents. Specific creative is produced and media is placed on networks and programs where motorcycle riders are most likely to be watching.
Where the shotgun approach is different is that a firm using the shotgun approach is targeting a variety of cases specifically related to PI, or domestic law or criminal law, etc. The shotgun approach is more likely to be used by firms that have a larger budget and have the ability to refer cases out if the law firm can’t handle certain kinds of cases. The shotgun approach is likely to be more expensive since the firm is looking to try and take in as many cases as possible and target as many people as possible. As such, the creative messages for a shotgun approach could be more general and cover broad areas of a firm’s practice. Law firms using the shotgun approach need to be disciplined during intake and truly understand which cases will benefit the firm the most. An extensive referral network would also be beneficial for law firms employing the shotgun approach, as many cases will likely come through the door that the firm can’t handle.
Is your law firm using a targeted campaign when it should be taking a more broad approach to the marketplace? Or, is your firm struggling to make noise in the market with a shotgun approach and you’re beginning to think a targeted approach might make more sense? Either way, it is important to know where your firm stands and use an approach that will be most efficient for
your business. Does your firm need help with identifying the most effective approach your firm can take with its advertising budget? If so, contact Network Affiliates today for an audit of your current marketing efforts.
No. Sorry. Better luck next time. That would be a short blog, wouldn’t it? Of course there are opportunities for your firm to advertise on TV even though you have a minimal budget. The key to working with a minimal budget is maximizing your investment by not spreading it too thin. While your firm may not be able to compete with the top spenders in the market on a limited budget, you can still enjoy success on TV by using strategic tactics that help you own share in the market.
One way of getting the most out of your limited advertising spend is to try and dominate one station in your market. Big spenders have the luxury of being able to spend lots of money on many stations so they can reach as many people as possible in their market. A firm with a minimal budget could advertise on a demographically targeted station and try and be prevalent on that station. Focusing on one station can maximize the amount of times people see your ad while maintaining a lower overall spend. While your firm may be missing people who watch programs on other stations, you can find a way to secure a decent share of voice in the TV market.
Similarly, your firm can also try and dominate certain programs that your target audience watches. Selecting a targeted demo and reaching them frequently via specific shows, helps to give the impression of market dominance within those programs. Some firms that spend a lot of money on advertising many practice areas to many different people have lots of calls to sort through that oftentimes don’t make sense for the firms. By selecting specific programs to advertise on, your firm can focus its message and media dollars to try and maximize your investment.
Smaller budgets force you to focus your media spend on areas that generate results. Tracking those results is paramount to the success of limited spend. By advertising with a minimal budget, your firm will learn how to live lean and how to employ clever marketing tactics to drive your law firm’s business. Does your firm have a limited budget and not know how to most efficiently spend your advertising dollars? If so, contact Network Affiliates today to see how we can help you!
Having an in-house marketing manager for your law firm in addition to retaining an ad agency seems redundant, doesn’t it? After all, isn’t a marketing manager’s job to handle all aspects of your law firm’s marketing? So, wouldn’t it be duplicative to pay an ad agency for the work your marketing manager is supposed to do? However, in practice, a marketing manager really can’t do everything a full service ad agency can do. But your marketing manager can really help your law firm’s marketing perform well by working closely with your agency.
Did you have a tough time answering that question? If so, your firm could use a marketing manager. Your marketing manager should always know what tactics are implemented and how those tactics perform. By keeping better track of your firm’s advertising, you will be better equipped to talk with your agency and develop more specific strategies to improve your marketing efforts.
Where a marketing manager really pays off is in relaying a better understanding of your firm to your advertising agency. The more an agency knows about your firm and your practice, the more educated they are to develop marketing strategies that fit your firm and your market. While advertising agencies are able to do competitive research and understand the media landscape, it can be challenging to take the pulse of a client and understand a firm’s personality. Ad agencies can also have a difficult time understanding what a firm’s goals and objectives are and whether those goals and objectives are being met without a point person.
At the end of the day, relationships are paramount for the success of any business venture. Without a symbiotic relationship with your advertising agency, your law firm’s marketing could suffer. Marketing managers help aid the information sharing that goes on between your firm and your ad agency and can help come up with ideas and tactics for your firm’s marketing campaign. Marketing managers are especially important in law firms where the partners don’t have time to keep track of their own marketing efforts. If no one in your firm is keeping track of your marketing, then how do you measure success? For ideas on how your firm can better track its marketing efforts, contact Network Affiliates today.
It’s rare to find a law firm that truly understands the importance of tracking its advertising. In the legal world, the most successful firms are often times the ones that are meticulous trackers. Law firms that know where their cases come from and what type of case makes them the most money are the ones that can make the best business decisions. While tracking helps the overall business of law firms, tracking can also help their advertising agencies as well. We’re biased, but we would love to see more law firms track so we can create better advertising campaigns for our clients. Here’s some ways tracking helps law firms.
Tracking helps agencies understand just how well their advertising strategies and tactics are performing. Ad agencies can make more informed decisions and know when a change in the creative or media mix is necessary to move the needle. Without tracking, knowing when a change is necessary is all guesswork. Guesswork can lead to making decisions that are not wise and can set back both the firm and the advertising agency as well.
In order to understand what is truly effective in your advertising plan, your firm should be evaluating, testing and recording results. For example, you could test different creative on different stations or select specific day parts to see what works most effectively for your firm. Many firms do this sort of experimentation, but determine the success of these experiments based on their gut instincts rather than on what the numbers tell them. While your gut is important in making decisions, ignoring the numbers when adjusting your advertising campaign is shortsighted and can lead to missed opportunities. Furthermore, failing to track will make it difficult to conduct these sorts of experiments in the first place and can lead to a stale campaign.
At the end of the day, your advertising is a significant investment in your law firm. Do you track your 401K or do you just let it run on autopilot? Do you check your bank statements or do you just guess how much money you have in the bank? If you track the success of other areas of your life or firm, then why would you not track your advertising? Having a polished, well thought out advertising campaign can have a significant impact on your law firm’s success. Failing to track your advertising investment is myopic and doesn’t allow your ad agency to do its job to the best of its abilities. Contact Network Affiliates today to see how we can help you track your advertising more efficiently.
Google+ is a social media site built by Google. It is an effort to stay competitive with the likes of Facebook. Google's stated mission is to organize the world's information and make it quickly available to everyone. Google+ boasts a user base of over 90 million. The site is adding approximately 600,000 new users every day. And if this trend continues, Google+ could total 400 million members by the end of 2012. There are several ways businesses can potentially benefit from a Google+ presence.
Google+ has made it possible for companies to claim a profile within their platform, similar to a Facebook business page. Those that follow the company’s business profile will get updates and media posted by the company. They will be able to engage directly with the brand, similar to other social media sites.
Google is in the business of aggregating information. Google+ profiles are already starting to show up for certain search terms, particularly in personalized searches (results one sees when you’re signed into a Google account). And Google+ results will likely become more prevalent in the months and years ahead. As the popularity and usage of Google+ grows, we might even witness a Google+ business profile being served up for search terms even before your Facebook fan page.
This gives attorneys an opportunity to create a single profile page based upon various areas of practice. You can establish distinct profiles for Actos, PI and SSD all within one single location. Google+ influences search results to a limited extent currently, but that influence will become more prevalent as more and more people allow Google to serve up "personalized results". So there is no reason for you not to claim these spaces.
There’s a reason Facebook is worth more than $100 billion dollars. Facebook’s price tag is so high because of its access to 800 million plus users and engaged eyeballs. An engaged community is priceless as it creates an opportunity for viral business for your law firm. In order to successfully participate in a database marketing campaign, you need a plan and strategy.
Depending on how diligent your intake has been in collecting complete information, your current and past clients are the best place to start when developing a database. Extracting this list from your current case management system can be a daunting task depending on your software. But the valuable information derived is definitely worth the organizational effort.
So what exactly is a QR code? Quick Response codes are two-dimensional bar codes originally designed for logistics in the car manufacturing and distribution industry. They have since become a popular marketing tool, helping bring print and other “static” mediums to life and make digital mediums more engaging. The process of reading a QR Code is simple; the user downloads an app that allows them to scan the QR Code. The QR Code is then scanned sending the user to a website, display of contact information, or a video. The popularity of QR codes has substantially grown in the US over the past couple years. So what does this all mean for your law firm?
Trying new things can go one of two ways. It either becomes successful and you know it works, or it fails and you refine the process in how you use it. In being an early adopter, you become part of the progressive crowd who is adapting to the evolution of consumers and the market place.
The nice thing about Digital is the opportunity to test, measure your success and adjust accordingly. There are several sites that will supply you with analytics (i.e. number of users whom scanned) such as http://buzz.qreatebuzz.com. You can create separate campaigns, change URL’s to current campaigns and track how many people scanned the code.
I have heard several firms tell me their current clients do not know about this technology, and aren’t sophisticated enough to use QR codes. Assumptions are always dangerous when it comes to Marketing. The technology is free, so why not use it and test it. If nothing else, you spark your client’s curiosity and they figure out how to use it.
This technology is new, trackable and free, and can be used for testing response to marketing messages, promotional offers, etc. Scan the QR Code in this email to see how this technology works. If you don't have a QR Code application on your smartphone, go to market and download one of several QR Code apps that are available. Contact Network Affiliates today to learn more about how new technology can help grow your firm.
Facebook was originally designed to bring a full social experience to the web. As it has evolved over time, this philosophy still rings true today. Facebook has now evolved into one massive database. This is why your firm should approach your social media strategy with the same sort of philosophy. Think about it as a way to communicate and highlight all the events in which your firm participates. What exactly do I mean by this?
Most firms participate in a number of events throughout the year. This is a great opportunity to develop a facebook following that is highly engaged. Take pictures and video of the event and post them on your Facebook page. Let people know where they are and how they can find them. You can make it easier for people to find your Facebook fan page by promoting it via QR codes or Snap-Tags. This gets the buzz/conversation going.
If you take part in a contest or giveaway, document the excitement from start to end. I’m talking from the purchase of the giveaway prize to the drawing of the winner. Hand out promotional flyers to the people in the store from which you are buying the prizes. Create a buzz. This is relevant content to those who have decided to participate. Give people a reason to participate and engage.
The more excited your staff is about your Facebook community the more they are going to share with their friends. Take fun pictures at office party events. Give recognition to your employees on your Facebook page. Make the page a conversational inviting community.
The above are just a few ways you can make your brand relevant to the social media community. Although social media is rapidly growing in popularity from a user perspective, it is in the adolescent stages from a business perspective. This presents an opportunity for a level playing field no matter what kind of marketing budget you have. Test different strategies, push your creative boundaries and continue to learn from your mistakes. After all that is what social marketing is, largely game of trial and error. Contact Network Affiliates today to help refine your social media strategy.
Facebook is on top of the world right now. We've seen a major motion picture produced about the social network, a huge IPO and it's highly likely that you are a member of the social network. But does Facebook have staying power? Right now, most would be inclined to say *yes* but, if history is any indicator, Facebook will go the way of the Dodo eventually (see: MySpace, Friendster). We're not saying Facebook is going away. In fact, I think it will be around and will be relevant for quite a while. But what is around the corner? Let me introduce you to some other social networks that could benefit your law firm.
Google+
Google+ is a new social network being launched by, well, Google. The beauty of this network is the ease in separating contacts into different groups that can only see certain content you post. For example, your law firm could create a "law firm" group and a "clients" group that sees different content. This allows your firm to post only what is relevant to those particular groups and allows your firm to better manage its social media presence. Google+ is also tied to your Google account, so it could end up being better indexed by Google when compared to Facebook or Twitter.
Tumblr
Tumblr is a "microblogging" platform that also has social networking features. What is a microblog? It's basically a simplified blogging platform that is focused on short, quick posts and the ability to connect to other blogs. On Tumblr, you have a news feed like Facebook or Twitter that contains the posts of blogs that you follow. This allows you to quickly follow other blogs and comment or re-post their content. Your firm could use this platform to blog about new happenings at the firm, charity events your firm is taking part in or results from cases you are working on. Most Tumblr accounts are picture based, so if your firm has lots of photo content, this platform might make sense. Tumblr also can connect to your Facebook and Twitter accounts, so whatever you post on Tumblr can also be posted on Facebook and Twitter instantaneously. Go here to learn more about Tumblr.
YouTube
This isn't a new social network and is a service you are probably familiar with, but it amazes me that so few attorneys are using this platform. Your firm should be posting its testimonials, commercials, PSA's, any video content it may have on to YouTube. At worst, these videos will help your firm's SEO. At best, your firm might just get a case from long tail search. Video is the future of the web and as videos become more and more easily indexable by search engines, YouTube will become an increasingly important cog in your online marketing machine. If your firm doesn't have a YouTube account already, create one and get to posting. You won't regret it.
The beauty about these social networks is that content on one of these networks can easily be posted on another social network. It is a matter of copying and pasting or simply setting up the accounts to link with one another. Law firms who master social media will end up being the winners in the long run. Start educating yourself about these social networks now before it is too late. Contact Network Affiliates today to learn how to best use social media.
The attorney advertising regulations vary from state to state and some advertising strategies are inappropriate in some states. Network Affiliates, Inc. will work closely with you to review and comply with your state's attorney advertising rules and guidelines.
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