
It seems that there are still many misconceptions on how a website should perform for a law firm. Many law firms now expect their website to eventually replace their ads on TV in terms of lead generation. There are numerous problems with this expectation. The future of the web is on social media. Eventually, these may end up replacing your current websites. The other problem with this expectation is that many law firms are expecting the web to generate the sort of business their TV campaigns did in the 1980’s. Here’s a news flash: the old days of just placing ads on TV and waiting for the cases to role in are dead.
What are analytics? Analytics are the statistics of your website. The most popular tool used to measure the statistics of websites is Google Analytics. Google Analytics uses a little piece of code placed on every page of your website to track each visitor that comes to your site. Google then culls this information together in real time and provides various charts and graphs that show how users use your site and how your site is performing. It provides information such as how many visitors came to your site from various countries, the most popular pages on your website and how visitors found your website. This is really skimming the surface of Google Analytics’s capabilities. Learn more by going to the official Google Analytics page. If your website does not have Google Analytics installed, have your IT person install if for you and begin tracking.
The goals of your firm will determine what success ultimately looks like. The bigger issue I have found with most law firms is that they don’t even understand how well their website performs. Most law firms are completely in the dark in terms of how many visitors come to their website on a monthly basis, how they rank in search engines for key search terms and how many leads their website has actually generated. Without knowing this information, how can your law firm make an informed decision on how to improve their presence online? Furthermore, without a baseline, how can your law firm set reasonable goals for their website?
It's a hackneyed expression, but very true. If any of this blog post is new to your firm, I would highly recommend setting up analytics ASAP. It’s impossible to make intelligent decisions online without having the numbers to back up your decisions. Knowing how your website performs and establishing realistic goals and expectations is the first step to growth. Acting on this new found information and truly embarking on an intelligent SEO, social media or PPC campaign is the way to experience success online. To learn more about how to leverage the power of the Internet for your law firm, contact Network Affiliates today.
No lawyer operates in a vacuum. This is especially true with lawyers advertising on television. There are more attorneys advertising on TV than ever before. As such, your firm’s message becomes diluted due to the presence of other law firms advertising during the same commercial break as your firm. While this new trend certainly makes your creative messaging even more important, it is also means that you need to know what your competitors are running on TV in order to have a better idea of what your firm should be running and where.
Without knowing what your competitors are running on TV, how can your firm create a differentiating message? Operating in a vacuum does not work. Your law firm can ill afford to ignore the competition and place TV commercials and just hope for the best. Spending your money on media in a smart way can be the key to your marketing campaign’s success. Have your media buyers place ads where your attorneys have the opportunity to be the only lawyers seen during a commercial break. Breaking away from the clutter can help create an impact in your marketplace and help your marketing message be more memorable.
What is not memorable is running an ad that is similar to that of another attorney’s in your marketplace. Many lawyers fall into the trap of wanting to run the same TV creative as their competitors. This is flawed thinking. Having a different message and approach than your competitors is what differentiates your law firm from another. So, when clients approach us and ask for the same creative as one of their competitors, our response is always an emphatic, “No.” Being a copycat firm will not allow your firm to flourish and acquire the clients it needs to grow. Your law firm can only grow through picking a point of differentiation just like in any other business or industry. Failing to do so will make your firm just like all of the others and will commoditize your law firm. Needless to say, becoming a commodity is not desirable. As such, your firm needs to know what your competitors are doing in order to avoid being lumped into the same category as the other law firms in your marketplace.
To know what the other firms are running in your market, you need access to media buying tools that can tell you what spots are running, when they are aired and how much each company is spending. Tools like Kantar Media can share that information with you and also allow you to view your competitors’ commercials online. There are some limitations to these systems, however. Spending data may not be entirely accurate. Spending data are estimates based off ok Kantar Media’s methodologies, so spending information should be taken with a grain of salt. But, this data will give a great idea of where you stand in comparison to your competition and will be an invaluable tool when strategizing your creative and your media buy.
When is the last time you checked to see what your competitors are running on TV? Have you ever checked to see what your competitors are running on TV? Not knowing what the competitive landscape is like in your marketplace would be folly. Make sure you know where your firm stands in your marketplace by knowing what your competitors are running on TV, on what stations and at what time. If you are looking to have a better understanding of what the competition is doing in your market, contact Network Affiliates today.
From October 1st – 3rd, Network Affiliates hosted a convention in lovely South Beach, FL at the Ritz Carlton. The focus of this convention was mainly on emerging media and its affect on traditional media.
The first speaker was Frank Palumbo from Nielsen who presented on the three screens: TV, PC and mobile. The point of the presentation was to show that TV is still the dominant force in the media world, but video on the Internet and mobile devices are certainly emerging forces. Internet and mobile video viewing have increased overall video consumption as opposed to taking viewers away from TV. Frank also spoke at length about how Nielsen collects its data and selects candidates in order to best represent every demographic possible in their ratings surveys. All in all, it was a very informative presentation that really showed where we are heading in terms of our media consumption and how all three screens have a place in the consumer’s life.
The next presentation dealt with mobile marketing and was presented by Joel Morrow of Mobile Fusion, Network Affiliates’ mobile partner. Joel spoke about how mobile marketing can be used by a lawyer to help generate cases and give potential clients another way of contacting the firm. Joel went on to explain how mobile technology works and the rules and regulations for texting clients. Another portion of Joel’s presentation touched on how smart phones will outnumber regular phones by next year and how mobile websites are just as important as having a texting platform when trying to reach potential clients. Joel made a compelling case that mobile is an attractive medium for law firms and could help lawyers reach clients that they historically have had trouble reaching.
The final presentation on Friday was give by Network employees Justin Holderness and myself (Clay Frickey) about social media and reputation management for law firms. Justin spoke at length about the best practices for Facebook and Twitter and how to acquire more fans and followers on these social networks. Justin also showed how to schedule publishing content on these networks and what type of content to put on these social networks. I spoke about reputation management, how to manage your reputation online and why it’s important to be active in these social spaces. The key is to listen, respond and engage in a timely and professional manner on social media outlets. Social media also ties together a firm’s marketing efforts and gives law firms another way to communicate with its clients and potential clients. These social networks are here to stay and knowing what is being said about your firm and how to respond is more important than ever. We received great feedback and interaction from the audience and enjoyed the enthusiasm the topic elicited.
On Saturday, Network Affiliates released its new creative concepts for 2010. The new Network creative covers a wide variety of topics and has many different, easily customizable commercials for use by lawyers. The new commercial concepts appeal to every demographic and have components for personal injury, worker’s compensation and social security. There was also new creative produced to promote Network Affiliates’ new mobile marketing campaign. The ads were warmly received and add to an already impressive library of over 1200 television commercials.
Last and certainly not least were the roundtable discussions that brought a close to the convention. The conversation was lively as always and provided actionable ideas to take back to everyone’s firms and implement right away.
All in all, the convention in South Beach was a huge success and we from Network Affiliates would like to thank everyone that attended and the Ritz Carlton for being great hosts. Our next convention will be in March 2011 in Las Vegas and we are looking forward to it as always.
In the past two years, the media buying has gone through a huge change. Where before TV stations had many buyers of media and not a lot of inventory, the inverse has been true. Inventory has been at an all time high and there have been fewer buyers of that inventory. This has caused media rates to fall and has allowed advertisers to have access to programs that they have traditionally not been able to purchase.
This includes news programs. News programs are in prime time and usually have very expensive media rates due to their high viewership. Due to lowering media rates, these news programs are now affordable. Now is a great time to start placing yourTV commercials in these news programs.
The main benefit of placing your ads during the news is that those who view your ad during the news will automatically associate your ad with the news. This adds credibility to your brand since the news is perceived as being a credible source. Since your ads are placed within this program, they will instantly think your law firm is more credible.
Sponsoring a news segment is also a good option for your firm. This is an effective way to build credibility for your firm. Having your firm associated with a trustworthy source such as the local news is good. A sponsorship also subtly implies that the news endorses your legal services. While most people understand that the advertiser pays for these sponsorships, it still seems like the news is endorsing your law firm. Buying a sponsorship also allows for your firm to be the only firm seen during that time of the news. Your firm will stand out by virtue of being the only firm advertised during those sponsored breaks. This allows your firm to cut through the advertising clutter on air and be a trusted source for legal services.
The media world has changed. Your firm needs a media planner that understands the ever-changing media landscape and can provide your firm with the greatest value for your dollar. There are more deals now on media than ever before. This means that placing media in previously unaffordable time slots can now be incredible profitable for your firm. If you are looking for help with regards to your media buy, please contactNetwork Affiliates today.
People watch the news and they consistently watch the same news programs on a regular basis. Viewership of other programs will fluctuate. Even with the availability of online news, television is still by far the most popular news source. More than half of all Americans claim to watch TV news on a daily basis. Local news is the most popular on TV, followed by network news.
Placing your law firm’s television commercials in the news does more than get your name in front of a large audience. First, it has the benefit of targeting a different audience than some of the daytime programs you may already be advertising in. It also keeps your name in front of these prospective clients, because people tend to watch the same local news programs every day.
Advertising in a news program may also lend an air of credibility to your ads – particularly if you develop ads with the fact that they will be running during the news in mind. When people watch the news they are of the mindset to be informed rather than entertained. They believe that what they are watching is more serious and real than the shows they watch for fun. If you produce ads to appeal to people with this mindset, they will associate your advertising with the news, making it feel more like information and substance than fluff.
Another option is a news sponsorship. Since only one advertiser can sponsor a segment, it has the benefit of cutting out your competition. Your prospective clients see your ads during the news, but not your competitors’ ads. This makes your commercials even more powerful. They are not watered down by other ads for the same type of service. If a prospective client remembers seeing the ad and is waiting to see it again so he can write down your phone number, it will be your commercial that airs.
To learn more about media planning for lawyers, and the best placement for your commercials, please contact Network Affiliates today.
If you read the title of this post and thought, “Boy, he really harps on tracking,” I have not really gotten through to you yet. If you are not tracking your media, your law firm advertising campaign is flying blind. If in-depth discussions about the technical aspects of media tracking make your eyes glaze over, you are not alone. However, you should find the benefits far more exciting.
Media tracking is what allows you to fine tune your marketing strategy. It is the magic ingredient that can turn your impressive attorney marketing campaign into an effective one. When you can precisely track your media you can see:
• Which ads are generating calls, and which of those are generating quality calls
• Where your web traffic really comes from
• Whether your blog posts and social media efforts are generating clients or merely a time sink
Being able to track your media means you can:
• Adjust the placement of your advertising to improve targeting so that you do not just get increased call volume, but calls that turn into clients
• Make efficient use of your social media time, adjust the kind of posts you make and where you make them
• Pull the ads that just aren’t working to make room for those that do
• Avoid pulling effective ads
• Stop spending money on ineffective media and channel those funds into the avenues that generate clients
This level of media tracking is not simple. You need sophisticated software and the ability to analyze the results. We have both.
To learn more about how you can truly track your media, please contact the legal marketing experts Network Affiliates today.
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