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Tracking

What Are Your Web Stats?

It seems that there are still many misconceptions on how a website should perform for a law firm. Many law firms now expect their website to eventually replace their ads on TV in terms of lead generation. There are numerous problems with this expectation. The future of the web is on social media. Eventually, these may end up replacing your current websites. The other problem with this expectation is that many law firms are expecting the web to generate the sort of business their TV campaigns did in the 1980’s. Here’s a news flash: the old days of just placing ads on TV and waiting for the cases to role in are dead.

Look at the analytics

What are analytics? Analytics are the statistics of your website. The most popular tool used to measure the statistics of websites is Google Analytics. Google Analytics uses a little piece of code placed on every page of your website to track each visitor that comes to your site. Google then culls this information together in real time and provides various charts and graphs that show how users use your site and how your site is performing. It provides information such as how many visitors came to your site from various countries, the most popular pages on your website and how visitors found your website. This is really skimming the surface of Google Analytics’s capabilities. Learn more by going to the official Google Analytics page. If your website does not have Google Analytics installed, have your IT person install if for you and begin tracking.

So, what does success look like online?

The goals of your firm will determine what success ultimately looks like. The bigger issue I have found with most law firms is that they don’t even understand how well their website performs. Most law firms are completely in the dark in terms of how many visitors come to their website on a monthly basis, how they rank in search engines for key search terms and how many leads their website has actually generated. Without knowing this information, how can your law firm make an informed decision on how to improve their presence online? Furthermore, without a baseline, how can your law firm set reasonable goals for their website?

Knowledge is power

It's a hackneyed expression, but very true. If any of this blog post is new to your firm, I would highly recommend setting up analytics ASAP. It’s impossible to make intelligent decisions online without having the numbers to back up your decisions. Knowing how your website performs and establishing realistic goals and expectations is the first step to growth. Acting on this new found information and truly embarking on an intelligent SEO, social media or PPC campaign is the way to experience success online. To learn more about how to leverage the power of the Internet for your law firm, contact Network Affiliates today.

Posted in: Branding, Internet Marketing, Media Buying, Social Media, Tracking, Web Design
Posted on: Tuesday, May 8, 2012 - 11:21
# of Comments: 0

 

Why Tracking My Advertising Helps My Advertising Agency

It’s rare to find a law firm that truly understands the importance of tracking its advertising. In the legal world, the most successful firms are often times the ones that are meticulous trackers. Law firms that know where their cases come from and what type of case makes them the most money are the ones that can make the best business decisions. While tracking helps the overall business of law firms, tracking can also help their advertising agencies as well. We’re biased, but we would love to see more law firms track so we can create better advertising campaigns for our clients. Here’s some ways tracking helps law firms.

Where Do We Stand?

Tracking helps agencies understand just how well their advertising strategies and tactics are performing. Ad agencies can make more informed decisions and know when a change in the creative or media mix is necessary to move the needle. Without tracking, knowing when a change is necessary is all guesswork. Guesswork can lead to making decisions that are not wise and can set back both the firm and the advertising agency as well.

What Makes “The Needle” Move?

In order to understand what is truly effective in your advertising plan, your firm should be evaluating, testing and recording results. For example, you could test different creative on different stations or select specific day parts to see what works most effectively for your firm. Many firms do this sort of experimentation, but determine the success of these experiments based on their gut instincts rather than on what the numbers tell them. While your gut is important in making decisions, ignoring the numbers when adjusting your advertising campaign is shortsighted and can lead to missed opportunities. Furthermore, failing to track will make it difficult to conduct these sorts of experiments in the first place and can lead to a stale campaign.

Advertising is an Investment

At the end of the day, your advertising is a significant investment in your law firm. Do you track your 401K or do you just let it run on autopilot? Do you check your bank statements or do you just guess how much money you have in the bank? If you track the success of other areas of your life or firm, then why would you not track your advertising? Having a polished, well thought out advertising campaign can have a significant impact on your law firm’s success. Failing to track your advertising investment is myopic and doesn’t allow your ad agency to do its job to the best of its abilities. Contact Network Affiliates today to see how we can help you track your advertising more efficiently.

Posted in: Internet Marketing, Tracking
Posted on: Tuesday, March 6, 2012 - 11:19
# of Comments: 0

 

Data For Dollars

There’s a reason Facebook is worth more than $100 billion dollars. Facebook’s price tag is so high because of its access to 800 million plus users and engaged eyeballs. An engaged community is priceless as it creates an opportunity for viral business for your law firm. In order to successfully participate in a database marketing campaign, you need a plan and strategy.

The Foundation

Depending on how diligent your intake has been in collecting complete information, your current and past clients are the best place to start when developing a database. Extracting this list from your current case management system can be a daunting task depending on your software. But the valuable information derived is definitely worth the organizational effort.

Grow the list

So how do you enhance and grow your database?  For starters, be diligent about asking for information.  Every call and visitor to your website is either a potential case or a potential referral source.  You’ve paid for this lead, so make sure you capture information so you can re-engage later.  Wish you had e-mail addresses and mobile phone numbers for all of your contacts?  Ask for it!  If you only have mailing addresses, send a mailer requesting this additional information.  To improve response, consider offering an incentive (in exchange for the information, each respondent is entered to win something of value).*
 
*Always check your local bar regulations first to ensure compliance. 
 

Execute Effectively

Whether you provide your clients or consumers with information via social media and/or by email, make sure the information you provide is delivered consistently and is relevant to the audience. If you make the information just about the law firm, your database will dwindle with time. Incorporate compelling information they can use in their everyday lives.
Investing in growing a database can be a struggle initially because you will not see the ROI right away. But having a list is an invaluable channel and medium for both new business and referral business. Contact Network Affiliates today to learn how we can help you grow your database. 
Posted in: CRM, Database Marketing, Internet Marketing, Legal Marketing, Tracking
Posted on: Tuesday, January 24, 2012 - 07:43
# of Comments: 0

 

QR Codes Bring Your Firm to Life

So what exactly is a QR code? Quick Response codes are two-dimensional bar codes originally designed for logistics in the car manufacturing and distribution industry. They have since become a popular marketing tool, helping bring print and other “static” mediums to life and make digital mediums more engaging. The process of reading a QR Code is simple; the user downloads an app that allows them to scan the QR Code. The QR Code is then scanned sending the user to a website, display of contact information, or a video. The popularity of QR codes has substantially grown in the US over the past couple years. So what does this all mean for your law firm?

The Advantages of being an Early Adapter

Trying new things can go one of two ways. It either becomes successful and you know it works, or it fails and you refine the process in how you use it. In being an early adopter, you become part of the progressive crowd who is adapting to the evolution of consumers and the market place.

It’s Trackable and Measurable!

The nice thing about Digital is the opportunity to test, measure your success and adjust accordingly. There are several sites that will supply you with analytics (i.e. number of users whom scanned) such as http://buzz.qreatebuzz.com. You can create separate campaigns, change URL’s to current campaigns and track how many people scanned the code.

It’s Free

I have heard several firms tell me their current clients do not know about this technology, and aren’t sophisticated enough to use QR codes. Assumptions are always dangerous when it comes to Marketing. The technology is free, so why not use it and test it. If nothing else, you spark your client’s curiosity and they figure out how to use it.

This technology is new, trackable and free, and can be used for testing response to marketing messages, promotional offers, etc. Scan the QR Code in this email to see how this technology works. If you don't have a QR Code application on your smartphone, go to market and download one of several QR Code apps that are available. Contact Network Affiliates today to learn more about how new technology can help grow your firm.

Posted in: Branding, Internet Marketing, Mobile Marketing, Print Advertising, Tracking
Posted on: Tuesday, January 10, 2012 - 12:22
# of Comments: 0

 

What Being Able To Track Your Media Can Do For You

If you read the title of this post and thought, “Boy, he really harps on tracking,” I have not really gotten through to you yet. If you are not tracking your media, your law firm advertising campaign is flying blind. If in-depth discussions about the technical aspects of media tracking make your eyes glaze over, you are not alone. However, you should find the benefits far more exciting.

Media tracking is what allows you to fine tune your marketing strategy. It is the magic ingredient that can turn your impressive attorney marketing campaign into an effective one. When you can precisely track your media you can see:

• Which ads are generating calls, and which of those are generating quality calls
• Where your web traffic really comes from
• Whether your blog posts and social media efforts are generating clients or merely a time sink

Being able to track your media means you can:

• Adjust the placement of your advertising to improve targeting so that you do not just get increased call volume, but calls that turn into clients
• Make efficient use of your social media time, adjust the kind of posts you make and where you make them
• Pull the ads that just aren’t working to make room for those that do
• Avoid pulling effective ads
• Stop spending money on ineffective media and channel those funds into the avenues that generate clients

This level of media tracking is not simple. You need sophisticated software and the ability to analyze the results. We have both.

To learn more about how you can truly track your media, please contact the legal marketing experts Network Affiliates today.

Posted in: Media Buying, Tracking, TV Advertising
Posted on: Sunday, April 25, 2010 - 19:21
# of Comments: 0

 


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